Shipping Policy & Procedures
Ensuring customer satisfaction is always our top priority. Our primary goal is to ensure that customer shipments arrive safely and within the specified timeframe.
Ensuring customer satisfaction is always our top priority. Our primary goal is to ensure that customer shipments arrive safely and within the specified timeframe.
Our team closely monitors all packages from dispatch to delivery. We look forward to building trust and bringing a smile to our customers' faces with every order delivered.
Shipping Process & Procedures
Products are shipped from the seller to our warehouse facility. They are then thoroughly inspected at our warehouse before being dispatched to the customer. We ensure timely delivery using third-party courier services that deliver orders to customers on our behalf.
Products are shipped from the seller to our warehouse facility. They are then thoroughly inspected at our warehouse before being dispatched to the customer. We ensure timely delivery using third-party courier services that deliver orders to customers on our behalf.
Shipping Options
When placing an order, you can select your preferred shipping option during checkout. The estimated delivery date mentioned in the product description significantly impacts the shipping transit time.
When placing an order, you can select your preferred shipping option during checkout. The estimated delivery date mentioned in the product description significantly impacts the shipping transit time.
Shipping Costs
The total shipping cost is calculated on the checkout page. Shipping fees vary depending on your choice between:
The total shipping cost is calculated on the checkout page. Shipping fees vary depending on your choice between:
- International Standard (Sea Freight (LCL))
- Express Worldwide (Air Courier)
Customers can save on shipping costs by increasing the number of items in their shopping cart instead of ordering a single item.
Key Points to Consider for Shipping
Please ensure you thoroughly understand the following indicators:
Packaging Restrictions
In accordance with International Civil Aviation Organization norms and standards, products containing flammable liquids, compressed gases, liquefied gases, oxidizing substances, and flammable solids are subject to packaging restrictions based on volume. Your order will be split into multiple packages if it contains such items.
Shipments Held at Customs
For every purchase made through the Cutaw website, the recipient in the destination country will strictly be the "Importer of Record" and must comply with all laws and regulations of that destination country for products purchased through the Cutaw website.
For every purchase made through the Cutaw website, the recipient in the destination country will strictly be the "Importer of Record" and must comply with all laws and regulations of that destination country for products purchased through the Cutaw website.
The courier company typically handles customs procedures. If a shipment is held in customs due to a lack of required documents/declarations/permits or government certificates from the 'Importer of Record':
- If the 'Importer of Record' fails to provide the required documents and the product is subsequently seized by customs, Cutaw will not issue a refund. Therefore, we strongly advise you to prepare in advance and submit relevant documents when requested by customs.
- If the shipment is returned to our warehouse due to missing/incomplete documents from the customer's side, a refund will only be issued minus the return shipping costs. Initial shipping and customs fees are non-refundable.
Undeliverable / Refused Shipments
Once a shipment is approved by customs authorities, the respective courier company will contact the customer to arrange delivery:
If the customer fails to respond, refuses to accept delivery, or refuses to pay applicable duties and taxes upon delivery, the shipment will be returned to the country of origin.
Customers can file a refund claim for these cases. If eligible under the Cutaw Return Policy, the refund will exclude shipping fees, customs duties, gateway fees, restocking fees, and customs VAT (if applicable). These costs will be deducted from the total price of the affected items.
If the shipment is not returned or the product is undeliverable, the customer is not entitled to a refund.
Prohibited & Restricted Items
Cutaw strives to comply with laws and ensure that products meet safety and regulatory requirements in each country. However, not all products listed on the Cutaw Website may be available for purchase in your destination country. Cutaw makes no promises or guarantees regarding the availability of any product listed on the website in the customer's destination country.
Cutaw strives to comply with laws and ensure that products meet safety and regulatory requirements in each country. However, not all products listed on the Cutaw Website may be available for purchase in your destination country. Cutaw makes no promises or guarantees regarding the availability of any product listed on the website in the customer's destination country.
All products purchased on the Cutaw Website are always subject to all export and trade regulations and tariffs of any country with competent jurisdiction. With millions of products available on our website/app, it is difficult to filter out products that cannot be shipped due to country-specific customs regulations.
Customers purchasing products through the Cutaw Website and/or recipients in the destination country bear sole responsibility for ensuring the product can be legally imported, as Cutaw and its affiliates make no representations or promises regarding the legality of importing any product. If an ordered product is restricted or prohibited and rejected by customs authorities, the customer is not entitled to a refund.
Reasons for Delivery Delays
Estimated delivery times reflect standard shipping. However, transit delays can occasionally occur due to:
Estimated delivery times reflect standard shipping. However, transit delays can occasionally occur due to:
- Bad weather
- Flight delays
- National holidays or festivals
- Customs clearance procedures
- Natural disasters
- Massive disease outbreaks
- Other unforeseen circumstances
Shipment Tracking
All shipments can be tracked using the Order ID number on our tracking page. The option to track orders can be found at the bottom of our website. App users can see the "track order" option when they click the menu icon in the top left corner of the app. Users can click 'my orders' and track their shipment easily.
All shipments can be tracked using the Order ID number on our tracking page. The option to track orders can be found at the bottom of our website. App users can see the "track order" option when they click the menu icon in the top left corner of the app. Users can click 'my orders' and track their shipment easily.
Do not hesitate to contact our support team for further assistance.