Frequently Asked Questions
Absolutely. Cutaw Tools Depot is an independent reseller specializing in 100% authentic premium industrial brands. We source high-performance technical equipment to meet global professional standards.
We offer standardized flat-rate logistics: USD $150.00 for Standard International Shipping and USD $250.00 for Express Air Courier.
All orders are shipped under Delivered At Place (DAP) terms. While we handle global freight, the recipient is responsible for any local import duties, VAT, or customs taxes upon arrival.
No. For safety and international shipping compliance, machinery that has been fueled or oiled cannot be returned. We offer a 30-day return window for unused, factory-sealed units only.
Transactions are processed via PayPal Express with 256-bit SSL encryption. In compliance with Indonesian UU PDP Law, we never store your financial credentials on our servers.